Frequently Asked Questions
Unveiling the secrets to your most radiant self.
What makes Fantôme products unique?
Our formulas bridge the gap between ethereal aesthetics and clinical efficacy, using sustainably sourced botanicals and advanced peptides to deliver visible results without harsh chemicals.
Are your beauty products cruelty-free?
Yes, Fantôme is 100% cruelty-free. We never test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened products?
We want you to love your ritual. If a product isn't working for your skin, we offer a 30-day satisfaction guarantee for a full refund or exchange, even if the product has been opened.
Are your glass bottles recyclable?
Absolutely. We use premium, UV-protective glass that is fully recyclable. We encourage you to repurpose our jars or dispose of them in your local recycling bin after removing the pump.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.