Returns & Exchanges
At Fantôme, we want you to be completely satisfied with your beauty ritual. If a product does not meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original, unopened condition.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original brand packaging and include the provided packing slip to ensure your return is processed correctly.
Ship It Back
Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our atelier inspects the returned items, your refund will be issued to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing